acceptable use policy

This policy sets out acceptable use of the systems, networks, and services that Hyrax LLC ("we", "us"), which operates SBG, provides or manages. It applies to anyone who uses those services: clients and their staff. It exists to keep everyone's systems secure, available, and lawful.

1. general principles

Use our services lawfully, responsibly, and in a way that does not harm other users, the systems we manage, or third parties.

2. prohibited activity

• Breaking any applicable law or regulation, or helping someone else do so.
• Accessing systems, data, or accounts you are not authorised to use.
• Distributing malware, or attempting to disrupt, overload, or defeat security controls.
• Sending spam, phishing, or other unsolicited bulk or deceptive communications.
• Infringing intellectual-property rights or sharing unlawful or infringing content.
• Using the services to store or transmit material that is illegal, harassing, or harmful.

3. security responsibilities

• Keep credentials confidential and use multi-factor authentication where it's offered.
• Report suspected security incidents to us promptly so we can respond.
• Don't circumvent or disable the monitoring, patching, or protection we put in place.

4. monitoring

To keep managed systems secure and available, we monitor their health and security. We don't read your content beyond what's needed to operate and protect the service, and we handle any personal data in line with our privacy policy.

5. consequences

If use breaches this policy, we may suspend or restrict access to protect the wider service or to comply with the law. Where we can, we'll tell you first; where a threat is active, we may act immediately and notify you straight after. Serious or repeated breaches may end the engagement under your service agreement.

6. changes

We may update this policy as the services and threats evolve. The "last updated" date above reflects the current version.

Questions? Email support@sbgtech.net.