privacy policy

This policy explains how Hyrax LLC ("we", "us"), which operates SBG, collects and uses personal information when you visit our website or use our managed IT services. We are the data controller for that information. You can reach us at support@sbgtech.net.

1. information we collect

• Information you give us: your name, email, phone number, company, and the contents of any message you send through our contact form or by email.
• Information from providing our services: account details, device and network configuration, support tickets, and system logs we need in order to manage and secure your IT.
• Technical information: basic information your browser sends automatically, such as IP address and pages viewed, used to keep the site secure and working.

2. how we use it

• To respond to your enquiries and provide the services you've asked for.
• To monitor, maintain, and secure the systems we manage for you.
• To send service-related communications (for example incident notices or maintenance windows).
• To meet our legal, accounting, and regulatory obligations.

3. legal bases

Where applicable, we rely on: contract (to deliver services you've engaged us for), legitimate interests (to run and secure our business and respond to enquiries), consent (for optional communications, which you can withdraw at any time), and legal obligation (to comply with the law).

4. sharing

We do not sell your information. We share it only with trusted providers that help us deliver our services (for example email, monitoring, and backup platforms), and only as far as needed. Where required, those providers are bound by appropriate data-protection terms. We may also disclose information where the law requires it.

5. retention

We keep personal information only for as long as we need it for the purposes above, or as required by law. When it's no longer needed, we securely delete or anonymise it.

6. your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict our use of your personal information, and to object to certain processing. To exercise any of these, contact us at support@sbgtech.net. You also have the right to complain to your local data-protection authority.

7. security

We apply reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. No system is perfectly secure, but security is the work we do, and we hold ourselves to it.

8. changes

We may update this policy from time to time. The "last updated" date above reflects the current version.

Questions about this policy? Email support@sbgtech.net.